Refund Policy

Last updated August 20, 2026

Cancel any time

Subscriptions can be canceled from Settings → Billing at any moment. Cancellation stops future renewals; you keep full access until the end of the period already paid for.

14-day guarantee on a first subscription

If Paytrace isn’t right for your clinic, email hello@paytracept.com within 14 days of your first payment and we will refund it in full — no questions asked.

Renewals

Renewal charges are generally non-refundable, because you can cancel ahead of any renewal from Billing. If a renewal was charged in error (for example, you canceled before the renewal date and were still billed), contact us and we will correct it.

How refunds are issued

Payments are processed by Paddle, our merchant of record, so refunds are issued by Paddle to the original payment method. They typically appear within 5–10 business days depending on your bank.

Contact

hello@paytracept.com — include the workspace name and the invoice number from your Paddle receipt.